Keeping Covid Safe

At Proximity Plumbing, we are doing everything we can to stay ahead of COVID-19 safety measures to maintain our health and safety standards for all our team members and our Sydney customers.

As a local business, we take COVID-19 very seriously. We have introduced safety policies to ensure our customers have access to safe emergency plumbing services and regular plumbing services throughout this period of time.

Our team are operating under the guidelines of our NSW Government Department of Health.
 

Proximity Plumbing will remain to offer our $0 Call out to all residents throughout the pandemic. We have opted to not increase our callout fees during this time as we understand a lot of families are struggling enough as it is. We will be keeping our low cost, affordable pricing as-is for the foreseeable future and are happy to provide financial support for those clients who need works completed but may not have the funds to do so. We understand that this is a stressful time and that is why we are also offering special payment plans for those most affected by the coronavirus.

Due to a large number of emergency plumbing requests and questions we are receiving, we have created a dedicated emergency hotline number for the community to ring and ask any questions. Our emergency plumbers are always available 24/7 to help fix blocked drains and other plumbing issues that you may have during the pandemic.

We have completed an eLearning course on Infection Control Training. 

For our customer’s safety, we are dedicated to: 

• Screening all our team members for symptoms so they are healthy and able to serve you. 
• Wiping down all surfaces with disinfectant before and after we finish our work. 
• Our team wear facemasks at all times.
• Sanitiser is a 100 times a day habit now!
• We maintain social distancing whilst in our customer’s presence. 

There are several resources available to the water industry workers on COVID-19 and water and sanitation. The key message for personnel working with wastewater systems is that ‘best practice’ hygiene measures are sufficient to manage possible exposure to COVID-19 in wastewater or sewage.

This includes the use of PPE (gloves plus face shields or safety goggles and masks), and handwashing before eating food and after work. These practices aim to minimise the risk of exposure to all pathogens in wastewater. 

For further reading, please click here for more information.

Should you have any questions during this time, please contact our team directly on 0420 102 394. We are here to help! you can also read further on our website about our approach to Covid 19 at: